Terms & Conditions

1. Introduction

Welcome to BDigitizing ("we," "our," or "us"). By accessing our website, purchasing our digital services (embroidery digitizing, vector art conversion), or physical products (custom patches), you agree to comply with and be bound by the following terms and conditions. These terms are required for legal compliance and payment gateway processing.

2. Services & Delivery

2.1 Digital Delivery (Digitizing & Vector Art)

All embroidery digitizing and vector art conversion files are delivered digitally via our platform or email. No physical goods are shipped for these services. Turnaround depends on artwork complexity and the service tier selected at checkout; the estimate shown with the selected package or confirmed quote is the applicable delivery estimate. Delivery is considered complete once the digital file is uploaded to your account dashboard and marked as "Delivered."

2.2 Physical Delivery (Custom Patches)

Custom patches are physical goods manufactured upon order. Standard production typically takes 10–14 business days after digital proof approval, unless a different production estimate is confirmed in writing for the order. Shipping via international couriers (DHL/FedEx) typically takes an additional 3–5 business days. Delivery times are estimates and may be subject to carrier delays.

3. Payments & Wallet System

Payments for services must be made upfront using supported payment gateways (Stripe, PayPal, etc.). We also operate a "Studio Wallet" system where clients can deposit funds in advance. Wallet funds are non-refundable for cash but can be used indefinitely for any platform services. All prices are stated in USD unless otherwise specified.

4. Refund & Dispute Policy

Due to the custom nature of our digital and physical services, refunds are strictly governed by the following rules:

• Digital Services: Refunds are only issued if the delivered file fundamentally fails to meet the technical requirements (e.g., corrupt file, completely incorrect design) and our team is unable to resolve the issue through revisions. If the design sews out poorly despite our revisions, we will issue a full refund upon receipt of a photograph showing the defective sew-out.
• Physical Patches: Refunds or reprints are provided if the final delivered patches differ significantly from the digitally approved pre-production sample. We do not offer refunds for delays caused by shipping carriers.
• Disputes: We encourage clients to contact our 24/7 support before filing chargebacks. Unwarranted chargebacks may result in immediate suspension of the account.

5. Revisions

We offer free minor revisions for all digital services. Minor revisions include slight density adjustments, color sequence changes, and scaling (up to 10%). Major revisions, such as complete artwork alterations or size increases beyond 20%, will be treated as a new order and billed accordingly. Revisions must be requested within 30 days of initial delivery.

6. User Responsibilities & Copyright

By submitting artwork to BDigitizing, you warrant that you own the copyright or possess the necessary licenses to reproduce the design. You agree to indemnify and hold harmless BDigitizing against any claims, damages, or legal fees arising from copyright or trademark infringement related to your submitted artwork.

7. Limitation of Liability

To the fullest extent permitted by law, BDigitizing shall not be liable for any indirect, incidental, or consequential damages (including lost profits or damaged garments) arising from the use of our digital files or physical products. We highly recommend running a test sew-out on scrap fabric before embroidering on expensive production garments.

8. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: support@bdigitizing.com
• Direct Support: 24/7 Live Desk in Client Portal